Our Why

You looked your best and smiled your heart out to our shutterbugs. But, following up with photographers for your pictures is a cat and mouse game. Uncertainty in the timeline of these deliverables often makes the whole post production process tiresome and a continuous exercise of calls and emails in vain. Keeping clients informed of what happens now and next is essential and often determines how effective your customer service is.

One story? Two stories? We’ve heard many stories from our clients about bad customer experiences.

  • Albums take almost two years to secure a place on the client’s shelf 

  • Extremely unpleasant post-shoot experience

  • Value for the money paid is ultimately lost

  • The wedding photography market is very crowded today, and most companies promise premium services at very economic prices. However, what most of these companies lack, is an organizational set up to relay post production processes and also client communication. Also, being run by solopreneurs who do-it-all makes it quite challenging to reach out to them at all times.

  • An experienced photography company would know that the bond between the client and the company will last for at least 90 days after they get married. Right from shortlisting pictures, editing, design, printing and delivery - This is a journey that needs as much focus as clicking good pictures.

  • Some photographers and freelancers quote extremely high prices and often fail to deliver the ROI and quality on the said services. In most cases, this ends up in huge disappointment among customers.

At Studio 31, we take these very seriously. Want to know how we are solving them?

First things first. We stood in the shoes of our clients, understood their needs, made a plan, founded and formed teams. And voila! We walked that extra mile to ensure our clients are happy and that they were equally excited about their wedding deliverables too.

A team for everything

We understood that different domains needed teams and managers who came with relevant expertise. Be it production, post-production, or customer success, we wanted to have people who were familiar and knew what they were doing.

Our customer success managers take good care of our clients post the wedding, keep them in the know of the process, have a dialogue with them on expectations and collaborate with them on ensuring the best output is delivered. 

Organised, More Organised, Most Organised. 

Being organised is our favorite way to do things. We’ve also learnt that providing best customer service only comes from consistent and organised efforts. Our clients know what we do, what goes into curating their deliverables, and most importantly, how we do it with utmost professionalism.